FAQs

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Klarna, and Google Pay.

How long does shipping take?

Based on your shipping selection, orders are typically processed within 2–3 business days. Standard shipping takes 5–7 business days depending on your location. Rushed orders are shipped within 2 business days.

How much is shipping?

Shipping costs depend on your processing and shipping selection at checkout. 

Do you ship internationally?

At this time, we ship only within the United States. 

What if my order arrives damaged?

Please contact us within 48 hours of delivery with photos, and we’ll make it right with a replacement or refund.

Can I change or cancel my order after it’s placed?

We process orders quickly! Contact us within 24 hours of placing your order, and we’ll do our best to make changes before it ships.

Are your products handmade?

Many of our pieces are handcrafted by artisans using natural materials, so slight variations in color or texture are normal and part of their charm.

How can I contact customer service?

You can reach us anytime through our Contact Us page.


NO RETURN POLICY — STORE CREDIT ONLY

At HomeSoma, each item is carefully selected to bring comfort, style, and personality to your home. Due to the nature of our curated inventory, all purchases are final. However, we understand that unexpected issues can arise, so we offer store credit under specific conditions.

Eligibility for Store Credit

While we do not accept traditional returns or issue refunds, you may request store credit if:

  • The item arrived damaged in original packaging, defective, or incorrect.

  • You contact us within 48 hours of delivery.

  • You provide clear photos of the issue.

  • The item is unused and in original packaging (for incorrect items).

Approved store credit is issued as a digital credit code that never expires and can be applied to any future purchase..

Items Not Eligible for Store Credit

  • Gift Cards

  • Products damaged through normal wear and tear or customer handling

  • Items reported after the 48-hour window

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email info@homesoma.com within 48 hours with:

  • Your order number.

  • Photos of the item in the original packaging.

  • A brief description of the issue.

Once reviewed and approved, we will issue store credit or replace the item when possible.

Shipping Costs

Shipping fees are non-refundable. For approved store credit cases, we will cover return shipping only if the item arrived damaged or incorrect.

Exchanges

Because all sales are final, we do not offer traditional exchanges. If approved, store credit can be used to purchase a different item of your choice.

Store Credit Delivery

Approved store credit will be emailed to you and can be used at checkout on HomeSoma.com and does not expire.